FREQUENTLY ASKED QUESTIONS
Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. You can also track your order by logging into your account on ShenoMart.com and visiting the "My Orders" section
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please ensure that the items are in their original condition and packaging. For more details, please visit our [shenomart.com/wp/refund_returns/].
You can contact our customer support team via email at support@shenomart.com or by filling out the contact form on this page. Our team is available Monday to Friday, from 9 AM to 6 PM (EST), and we aim to respond to all inquiries within 24 hours.
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination.
If you need to cancel or modify your order, please contact our customer support team as soon as possible at support@shenomart.com. Once an order has been processed or shipped, we may not be able to make changes, but we will do our best to accommodate your request.